{"version":"1.0","provider_name":"ZilPlay","provider_url":"https:\/\/zilplay.com\/ja","author_name":"Ana Maria","author_url":"https:\/\/zilplay.com\/ja\/author\/tdadmin\/","title":"Using Technology to Improve Customer Service","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"34Ft1YURS9\"><a href=\"https:\/\/zilplay.com\/ja\/enhancing-customer-service-with-technology\/\">Using Technology to Improve Customer Service<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/zilplay.com\/ja\/enhancing-customer-service-with-technology\/embed\/#?secret=34Ft1YURS9\" width=\"600\" height=\"338\" title=\"&#8220;Using Technology to Improve Customer Service&#8221; &#8212; ZilPlay\" data-secret=\"34Ft1YURS9\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/zilplay.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>","description":"Modern technologies allow businesses to offer more efficient customer service and faster support systems.\u00a0It is important that businesses are able to identify the gaps in their technology so that they can fully maximize its potential. 1.\u00a0Real-time Communications Modern technology allows us to respond more quickly to customer expectations by reducing communication delays.\u00a0These web-based applications allow peer-to-peer audio\/video calling and texting without the need for plugins, while also allowing remote teams to collaborate using instant messaging, file sharing, and video conferencing. Half-duplex communication is a form of real-time communication that allows only one method to be used simultaneously: sending or receiving. Full-duplex communication, on the other hand, allows both methods to [&hellip;]"}